When MV is not detecting target objects such as hardhats, faces and fire extinguishers because the target object could be obstructed which wouldn’t make the target object as visible as it should e.g. Target object obstructed by an object or person.
First step to solve this issue is to double check the UID the user has entered for there device to make sure it is the correct one. Step two would be to check that the user does not have different versions of XR-Sense running at once. The user can check … Continue reading “Device Location Is Not Present On GIS”
This can often mean that the Device has not been set up on the User Dashboard. Also, different versions of the Application may affect the UID and treat it as a different Device.To resolve, Navigate to the Device Module. Click on the “+” Create New button. Define the Device Name … Continue reading “Captures Not Appearing”
When unable to assign a supervisor, the user should create additional users if not done already. Once the new users have been created they should appear in the ‘Supervisors’ drop down when editing a user.
One method to solve this issue is to check that the password the user is entering is correct. If the user cannot remember the password log in to their dashboard they will have to select a ‘Reset Password’ and go through the steps which will be sent via Email instantly.
When unable to create users, the client should follow the steps which is in the link below. Link
Ensure all permissions for the application have been accepted and that no other applications that use the camera, microphone or location data are running in the background as this is a conflict for the device.
When unable to assign a role to a user, make sure that the required fields are filled out. When these fields are not filled out they will appear red e.g. The ‘X’ field is required.