Captures Not Appearing

  • This can often mean that the Device has not been set up on the User Dashboard. Also, different versions of the Application may affect the UID and treat it as a different Device.To resolve,
    1. Navigate to the Device Module.
    2. Click on the “+” Create New button.
    3. Define the Device Name and the UID. The UID can be obtained by opening the application and viewing the UID field.
    4. Save the form.
    5. Captures should appear on the User Dashboard if the Device is capturing images.