Archives: FAQs

To activate privacy mode the user should navigate to the XR-Sense application then say “menu” then “Privacy On”.

When XR-Sense does not receive a video call from the dashboard, this could mean a few things such as… Internet connection: Make sure the HMT and the device the user is calling from is connected to the internet. This can be done by going to “My Programmes”, “My Controls”, “Wireless … Continue reading “Not Receiving Video Calls”

If the Zones are not updating on the application of XR-Sense then the user can use this guide (in the link below) to see how they can create zones. Link

If the XR-Sense application does not launch on your device, the user will have to go to “Show Notifications” on the home screen then “Dismiss All”. If that method does not work the user will need to delete the application and download it. This can be done by going to … Continue reading “App Will Not Launch”

If backlogging images seem to be not working, go onto the XR-Sense app, ‘menu’ then ‘start’. This will allow backlogging images to occur when not connected to a server. If the step above still doesn’t work, the user should enable there camera.  ‘navigate home’, ‘my programmes’, ‘settings’, ‘apps and notifications’, … Continue reading “Backlogging images”

The user should ask there operator for a new QR Code if the one that has already been provided is not working, this is because the QR Code is out of date.

If the GPS is not working, ‘navigate home’, ‘my programmes’, ‘settings’, ‘apps and notifications’, ‘XR-Sense’, ‘permissions’ then the user should go into ‘locations’ and ‘allow all the time’. This will enable locations on the XR-Sense app.

If the XR-Sense screen is hard to see because of the bright/dark weather you can change the background colour of the screen. The user can do this by navigation to ‘my programmes’, ‘my controls’ then ‘colour mode’ which toggles light or dark mode.

When the weather is windy on the site, suggest to the user to acquire wind noise filters that stick on the bottom and top of the camera to make communication easier to hear.