Internet connection: Unstable/disconnected

  • From the home screen navigate to ‘my programmes’, ‘settings’, ‘wireless network and internet’. Then the user should see which internet they are connected to/choose the correct internet connection.
  • Secondly, if the connection on XR Sense is still unstable then the user should move into a different place where internet connection may be better e.g. different room.
  • The third step would be to request the user to navigate closer to the internet hub, this will make the the connection be more stable.
  • Additionally, if the connection is still unstable then ask the user to reset there internet and try the previous steps again.