Ensure all permissions for the application have been accepted and that no other applications that use the camera, microphone or location data are running in … Continue reading “App is showing the incorrect user information”
One method to solve this issue is to check that the password the user is entering is correct. If the user cannot remember the password … Continue reading “Unable To Log In”
When unable to create users, the client should follow the steps which is in the link below. Link
When unable to assign a role to a user, make sure that the required fields are filled out. When these fields are not filled out … Continue reading “Unable To Assign A Role To User”
When unable to assign a supervisor, the user should create additional users if not done already. Once the new users have been created they should … Continue reading “Unable To Assign Supervisor To A User”
This can often mean that the Device has not been set up on the User Dashboard. Also, different versions of the Application may affect the … Continue reading “Captures Not Appearing”
First step to solve this issue is to double check the UID the user has entered for there device to make sure it is the … Continue reading “Device Location Is Not Present On GIS”
When MV is not detecting target objects such as hardhats, faces and fire extinguishers because the target object could be obstructed which wouldn’t make the … Continue reading “MV Is Not Identifying Target Objects Within Capture”
To fix this issue, the user must fill out the required fields before saving such as ‘Name’, ‘Client’ and ‘Country’. This will allow the site … Continue reading “Unable To Create New Site”
One reason why the user cannot create a new zone on the dashboard is because some of the required fields are not filled out such … Continue reading “Unable To Create New Zone”